For many organizations, quality management has been a long-standing practice—often rooted in assumptions that have gone unchallenged for decades. In …
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Why IT Cost Benchmarking Alone is Dangerously Misleading
Cost benchmarking is a common management practice, frequently used within IT management. Perhaps the most widely recognized metric compares IT operational costs …
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Frequently missing components of good IT governance
Recent assessments from the IT Quality Index have provided empirical evidence shedding light on common issues prevalent in many IT departments. These findings …
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